Troubleshooting

Video downloader not detecting the current video?

Detection depends on the media request being visible to the browser and supported by the extension. Try the steps below before contacting support.

• Start playback on the video, then open the extension popup again.
• Refresh the page if it has been open for a long time or switched between multiple videos.
• Check that the media is an authorized open MP4 or supported unencrypted HLS source.
• Protected, encrypted, paywalled, YouTube, or restricted platform media will not be shown as downloadable.

Reset detection after long browsing sessions

Single-page applications can replace a player without fully reloading the tab. Start the new video, wait for playback to begin, then reopen the extension. If an old card remains, refresh the page so active-tab media requests and page metadata can be collected again.